FREQUENTLY ASKED QUESTIONS
Please be sure to read our rental agreement here. Below are some frequently asked questions.
What sizes do you carry?
Currently, we have dresses between sizes 0-12 in our inventory. Do you want us to carry more sizes? Let us know by sending us a message!
Where do you get your dresses from?
We buy new and gently worn dresses. New items are brought in to keep the collection fresh. We source beautiful dresses from our members which helps to create a community of sharing and in turn, we can all be kinder to the earth.
Want to be a Lender? See here.
Do you have a physical location?
I can't make it to the studio to try the dress. What if it doesn't fit?
Contact us and we will find a way for you to try it on before your event. Alternatively, if you give us your measurements, we can give you our feedback on fit.
Can I get my dress delivered to me?
Yes, if you are located in the Greater Vancouver Area, we can ship or courier your dress to you for an additional $12.00. Please allow 1-2 business days from the time you placed your order.
I need the dress today! Is that possible?
Please contact us and we'll do our best to arrange a rush order with a courier. Additional courier fees apply and may vary.
I don't live in the Greater Vancouver Area. Do you ship across Canada?
Unfortunately, we don't right now. Let us know that you want us to send our beautiful dresses to you in another city or province by signing up here. We'll keep you posted on service area updates.
How do I pay for my rental?
We accept Mastercard, Visa and American Express.
Can I book my dress in advance?
Yes! You can reserve your dress up to 3 months in advance. We recommend you book it 1-2 days before your event. A 100% deposit is required at the time of booking to reserve your dress.
What if I change my mind after reserving my dress?
Not a problem! If you cancel your reservation at least 30 days before your booking date, we will refund you 100% of your dress rental fee. If you cancel your reservation 7 days before your booking date, we will provide you with store credit in the full amount of the order.
Sorry, no refund/ store credit will be given for cancellations within 7 days before the your booking.
I'm planning on wearing the dress on a trip. Can I keep it longer?
If you need the dress for longer than our 4-day or 8-day option, please contact us at the time of booking to see if it's available and to inquire about extended booking prices.
What if I accidentally stain or damage the dress?
Accidents happen. Have a worry-free time in our dresses by taking advantage of our insurance coverage for an additional $5 to cover you for normal wear and tear issues like broken zippers, missing beads, sequins or buttons, ripped seams or accidental spills. If you are not insured, your card will be charged according to the extent of the damages.
If you are insured and the rented item is damage beyond repair, we may have to charge you the full retail amount less the dress rental price (excluding shipping fees). Flaunt Fashion Library reserves the right to determine whether the damage constitutes more than the acceptable "wear and tear" covered by your insurance.
Please email us at email@example.com if you’ve accidentally stained or damaged the dress.
How do I return my dress?
Returns are easy and convenient. We'll take care of the dry-cleaning. Simply drop it off at the studio.
Don't have time? Request a prepaid return bag beforehand for $12.00 and just slip the dress in the mail at any Canada Post office or mailbox.
Didn't find an answer to your question? Send us a message at firstname.lastname@example.org.